Meet ARIA- Our First Conversational AI Platform!

The future of real estate will not be defined through dynamic infrastructure alone, but by the intelligence that powers every interaction around it. As customer expectations are evolving with each passing day, responsiveness, personalisation, and 24/7 accessibility have become more essential than ever before.

Today’s homebuyers don’t wait for office hours or callbacks — they expect answers instantly, clearly, and on their terms.

At Adani Realty, we recognise that real estate is no longer just about building spaces- it’s about thoughtful design, intelligent planning, and meaningful customer experiences. With this belief, we have taken a bold step in our digital journey through the launch of ARIA, our first AI-powered conversational assistant.

With ARIA, we are redefining how conversations happen- making them more intuitive, responsive, and always available.

A New Era of Engagement Begins with ARIA

Our ARIA is a conversational AI assistant that responds instantly- day or night, across web, mobile, and messaging. Through AI powered chatbot, we aim to bring human-like dialogue to discovery, qualification, scheduling, and post-visit follow-ups, keeping every prospect engaged and every team productive.

Whether it’s a prospective buyer browsing late at night, or someone comparing options during a holiday, or a buyer seeking quick clarity on availability, ARIA ensures the conversation never stops. With natural, human-like dialogue, it guides users smoothly through questions, preferences, and next steps — without rigid forms or delays.

Our ARIA is available 24/7 across web, mobile, and messaging platforms, enabling seamless, human-like conversations that help customers explore projects, understand options, and take the next step - effortlessly.

Designed for the Way People Actually Ask Questions

Real estate conversations are rarely linear. Buyers explore gradually, refine preferences over time, and often return with new questions.

We built ARIA to handle this reality.

Natural Voice and Chat Interaction

ARIA understands everyday language and answers back with clarity. For instance, if someone ask, “Show me 2 BHK options under ₹1.8 Cr near Ghatkopar” or “What’s available close to metro connectivity?” and receives clear, contextual responses. ARIA remembers the flow of the conversation, asks clarifying questions when needed, and adapts dynamically as preferences evolve.

This ability to sustain multi-turn dialogue plays an important role in real estate industry, where discovery unfolds step by step rather than all at once.

Always Available. Always Responsive.

One of ARIA’s key USPs is its round the clock availability. From providing information related to pricing details and floor plans to amenities, possession timelines, payment structures, and RERA references, ARIA responds within seconds. With ARIA, the prospective buyers can get all the queries solved within a few studies.

For us, this means better responsiveness. For our customers, it means faster and more confident decisions.

Smarter Lead Qualification, Without Pressure

ARIA doesn’t just answer questions; it understands intent.

Through targeted questions, it understands key intent signals such as budget range, preferred location, configuration, move-in timeline, and readiness to proceed. Based on these inputs, ARIA qualifies interest and routes high-intent prospects to the appropriate sales teams.

It can also schedule site visits instantly by checking availability, coordinating calendars, and sending confirmations — eliminating long email chains or follow-up delays.

The result is indeed a smoother journey for our customers and more productive engagement for our teams.

Personalised Recommendations, Not Information Overload

Rather than overwhelming users with multiple listings, ARIA suggest recommendations thoughtfully. Based on expressed preferences and behaviour, the chatbot presents relevant properties with key highlights, including layouts, imagery, neighbourhood context, and connectivity insights. This customized approach lets the buyers explore different properties with confidence, clarity, and purpose.

By aligning recommendations with intent rather than volume, ARIA makes discovery feel guided rather than transactional.

Omnichannel by Design

Our customers engage across multiple platforms, websites, messaging apps, calls, and follow-ups.

ARIA is built to meet them wherever they are.

From website live chat and WhatsApp to SMS, email, and voice-based interactions, ARIA ensures continuity across channels. Conversations remain connected, preferences remain remembered, and assistance remains consistent — whether the interaction starts online or over a phone call.

We feel this makes property exploration effortless for our future customers- from NRIs to busy professionals to late-night enquiries.

AI at the Heart of Adani Realty

As technology reshapes industries, generative AI is emerging as one of the most considered ways to engage with customers. At Adani Realty, we view AI as an integral part of redefining responsiveness, personalisation, and operational efficiency. Through ARIA, we aim to handle routine questions and boost satisfaction with faster first contact.

Because we believe that the future of real estate isn’t just about smarter homes- it’s about smarter conversations – that result in long-term relations.

With ARIA, we are making every interaction simpler, faster, and more meaningful.